Refunds & Returns — Simple and Transparent
At Nexcart, we want you to feel confident and comfortable buying refurbished technology. If something doesn’t feel right, we’re here to help — clearly, fairly, and without stress.
7-Day Easy Replacement
If your device has a functional issue, you can request a replacement within 7 days of delivery. Our support team will guide you through the process.
When replacement applies
- Device is not functioning as expected
- Issue confirmed by our support team
- Problem appears within the first 7 days
What we ask from you
- Keep the invoice safe
- Return the device with original accessories
- Device should not be physically damaged
Refunds — Only When Needed
Our first priority is always to fix or replace the device. If that’s not possible, we’ll issue a refund — no unnecessary complications.
We follow a simple approach:
Repair if possible → Replace if needed → Refund if nothing else works
Repair if possible → Replace if needed → Refund if nothing else works
How and When You Receive Your Refund
- Refunds are sent to your original payment method
- UPI or bank transfer supported
- No cash handling for safety reasons
- Processing time: usually 5–7 working days
- You’ll be notified once it’s processed
- Bank timelines may vary slightly
Things to Keep in Mind
- Accidental damage after delivery isn’t covered
- Unauthorized repairs can affect eligibility
- Accessories may have limited or no warranty
- Normal cosmetic wear doesn’t impact performance
Need Help? Here’s What to Do
Step 1
- Message us on WhatsApp or email
- Share your order details and issue
Step 2
- Our team reviews and guides you
- Pickup, repair, replacement, or refund arranged
Our policies are designed to protect both you and Nexcart.
We always aim to resolve concerns fairly and transparently.